Terms of service

general terms of business (gb)

general terms and conditions for purchases in our online store at www.bamboogroom.eu the current version was last changed on april 29, 2020.

the general terms and conditions can be viewed at any time at www.bamboogroom.eu/pages/agb.html and are part of every contract concluded between our customers and BambooGroom. we reserve the right to change these terms and conditions in the future. this may become necessary, for example, if the law changes. if we make a change to the general terms and conditions, we will inform our registered customers at least 6 weeks before the change comes into effect and will point out the possibilities and consequences of an objection.

scope of application

our general terms and conditions (gb) apply to all contracts and orders, which are concluded via the onlineshop www.bamboogroom.eu between paw europe gmbh, in de tarpen 58, 22848 norderstedt, germany (hereinafter "BambooGroom") and you (hereinafter "customer"). the version valid at the time of the conclusion of the contract applies. other conditions of the customer do not apply.

conclusion of the contract

the presentation of the articles on www.bamboogroom.eu does not represent a legally binding contract offer, but only a non-binding online presentation. with the order of the desired goods - by selecting the articles by means of the button "add to shopping cart" and confirming separately with the button "buy now" - the customer submits a binding offer to conclude a purchase contract. However, BambooGroom is not obliged to accept this offer.

after receipt of your order in our online store, we will send you a confirmation email. this is not an acceptance of contract. we accept your offer either by sending an order confirmation by email or by shipping the ordered goods within 5 days. if this period expires without shipping the goods or an order confirmation, the offer is considered rejected.

we sell our articles on www.bamboogroom.eu only in household quantities. until full payment the articles remain our property.

prices, payment methods, shipping costs and delivery

all prices mentioned in the www.bamboogroom.eu online store are in euro and include the legal value added tax and other price components, but not the shipping costs, which are calculated separately.

you can comfortably choose whether you want to pay by credit card (mastercard, visa, american express), paypal or immediate bank transfer. commercial customers also have the option of payment by invoice with a due date of 14 days after receipt of the goods. a discount deduction is not possible. however, in order to minimize the risk of default, we reserve the right to offer only certain payment methods for each order.

in case of purchase by credit card, paypal or immediate bank transfer, your account will be charged at the time of shipment of the goods. we do not take over costs or fees for payment transactions. if the contract is not concluded or is revoked, we will immediately refund a possibly already paid purchase price to the account you originally used for the order.

for deliveries within germany the delivery is free of charge for the customer if the order value exceeds 25,00 euro after deduction of all discounts and benefits. if the order value is lower, we charge 4,95 euro for the delivery. prices for deliveries to other european countries please ask info[a]bamboogroom.eu for prices. unfortunately we cannot accept orders from or deliveries to outside the european union.

the availability of an item will be shown in our webshop. if there are still delays in delivery, we will inform you by email as soon as possible.

right of withdrawal

if you are not satisfied with the delivered goods or, for example, if you have ordered the wrong size, we will try to find a solution for you. regardless of our efforts to satisfy you as a customer, you are of course entitled to the legal right of revocation, the conditions of which we refer to and follow here:

revocation instruction

if you are a consumer in the sense of §13 bgb, then you, as a customer of BambooGroom, can revoke your contractual statement to BambooGroom within 14 days without giving reasons in text form - for example, by letter, fax or email. if the matter is left to you before the deadline, you can also revoke your contractual statement by returning the matter. the period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient and not before we have fulfilled our duty to inform according to article 246 § 2 in connection with § 1 para. 1 and 2 ebgb as well as our duties according to § 312g para. 1 sentence 1 bgb in connection with article 246 § 3 ebgb.

the revocation must be addressed to:

paw europe gmbh
in de tarps 58
22848 norderstedt

the right of revocation is excluded for contracts that are made to special wishes of the customer or spoil quickly.

consequences of revocation

in the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) are to be surrendered. if you are unable to return or surrender the received services and benefits (e.g. benefits of use) in whole or in part or only in a deteriorated condition, you must provide us with a replacement value. for the deterioration of the goods and for the use of the goods you only have to pay compensation if the use or the deterioration is due to a handling of the goods which goes beyond the examination of the properties and the functionality. by "testing of the properties and functionality" we mean the testing and trial of the respective goods, as it is possible and usual in a retail store. goods that can be sent by parcel are to be returned at our risk. you have to bear the direct costs of the return shipment. not package-capable items will be picked up at your place. you will have to pay a maximum of 65€ per returned item. obligations to reimburse payments have to be fulfilled within 30 days. for you, this period begins with the sending of your revocation or the item, for us with its receipt.

end of the revocation instruction


if you make use of your right of revocation, you have to bear the regular costs of the return shipment, if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or, in case of a higher price of the goods, if you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. otherwise, the return is free of charge for you. please address the goods you wish to return to paw europe gmbh, in de tarpen 58, 22848 norderstedt.

image rights

all picture rights are owned by paw europe gmbh us or our partners. any use without explicit written consent is not allowed.

warranty and liability

if delivered articles should have obvious material or manufacturing defects, including transport damage, please complain about such defects immediately to us or to the employee of the company that delivers the articles. however, your legal claims remain valid, even if you do not complain immediately. for all defects of the articles purchased from us that occur during the legal warranty period, the legal regulations apply. this includes claims for supplementary performance, new delivery as well as for reduction or withdrawal.

except for damages due to violation of essential contractual obligations, defective products according to the product liability law or intentional or grossly negligent breaches of duty by BambooGroom- as well as its legal representatives or vicarious agents - liability is excluded.

choice of law, jurisdiction and severability clause

if one or more provisions of these terms and conditions should be invalid in whole or in part, this shall not result in the invalidity of the entire contract between the customer and BambooGroom. the remaining clauses of the contract shall remain valid. in such a case, an invalid provision shall be deemed to be replaced by a valid provision that corresponds as closely as possible to the economic purpose of the invalid provision.

the entire business relationship between the customer and BambooGroom is governed by german law. the application of the un-purchase law is excluded. the place of jurisdiction for all disputes is norderstedt.